| |
|
-
Achieving IT Service Leadership
Service Management, abgeleitet nach dem de facto Standard ITIL.
Service Support:
- Incident-Management
- Problem-Management
- Change-Management
- Configuration-Management
- Release-Management
- Service Desk
Servide Delivery
- Service Level Management
- Availability Management
- Capacity Management
- Business Continuity Management
- Financial IT Management
http://www.itil.org
Aufgenommen : Mit , 03.Apr 2002 Geändert: Mit , 03.Apr 2002
LinkID: 247175
Linkstatus geprüft : 2011-02-17 00:00:00
- Seitentitel:
itil.org - itil
- itil (it infrastructure library) is the worldwide de-facto-standard for service management and contains broad and publicly available professional documentation on how to plan, deliver and support it service features.
- itil, cobit, iso20000, itil service strategy, itil service design, itil service transition, itil service operation, itil continual service improvement, it infrastructure library, itil v3 foundation, itil v3 foundation bridge, itil v3 managers bri
|
|
